Some of you may already know that the eCoffeeCard app is run by Hey You. Hey You is an order ahead app used by people who want to order their coffee, drinks and food ahead of arrival.

We’ve run both the eCoffeeCard app and the Hey You app side by side for a long time, and have always had the intention of one day bringing the loyalty scanning feature of eCoffeeCard into Hey You. That day is finally around the corner.

We felt this was a good time to give everyone – especially those who are currently using eCoffeeCard – a quick heads-up on what’s going to change (and what’s going to stay the same).

I’m an eCoffeeCard user – What’s happening?

More than 3 years ago eCoffeeCard joined the Hey You team! It’s been the same people working behind the scenes of Hey You and eCoffeeCard that whole time. We now want to roll the eCoffeeCard app into the Hey You app to create one SUPER app!

We’ll be moving all the most important aspects of eCoffeeCard over to Hey You – the QR code scanner and the way that you redeem loyalty hot drinks will remain the same, just inside a different app. The look and feel will be different. It will be branded ‘Hey You’ instead of eCoffeeCard.

At the moment you don’t need to do anything.

Over the next few weeks we will email eCoffeeCard users with instructions on what to do. If you are an anonymous user on eCoffeeCard, make sure that that you create an account. This is very important as we will email all users with instructions on how to keep their loyalty points. If you don’t have an account, we will be unable to email you. Please make sure that you create an account over the next week.

To make the transition a little smoother, we are going to match the exact number of loyalty stamps you have in eCoffeeCard in Hey You. Even better, we’re also going to give you an additional free coffee to test out any of our order ahead venues!

I’m a Hey You user – What’s happening?

There are no big changes for Hey You order ahead users. Your ordering experience is exactly the same.

You may start to notice  Hey You branded ‘QR codes’ at the counter of different venues. This is to replace the eCoffeeCard branded ‘QR codes’. These QR codes are for loyalty only customers. As an order ahead customer, you do not need to scan for loyalty points – these collect automatically when you order on the app.

Over the next few weeks you will notice an app update. In this update you will see that the position of the ‘map’ icon has moved. In it’s place, there is a ‘scan’ icon. This is for people that want to scan loyalty barcodes in venues. The map icon will move to the bottom of the screen.

Why is our team excited?

The cool thing about both eCoffeeCard and Hey You is that we connect our users with awesome cafes and food venues. We give people the technology to simplify their cafe experiences. Whether you’re wanting to scan loyalty points, or order ahead on your way to work, it’s just easier on our apps.

So over the next few weeks we’ll be excited to roll the eCoffeeCard features into the Hey You app. This will mean a new look and feel for all of our eCoffeeCard users, but the same functionality.

We’re still a few weeks away from completely transitioning the product. When we get a bit closer to the date we will email you with the steps you should follow to download Hey You and redeem all of your eCoffeeCard stamps.

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120 comments

  1. What about people using Windows Phones? Hey You hasn’t bothered making a Windows 10 Mobile app, but now you’re getting rid of eCoffeeCard.
    Why don’t you create a Universal Windows app by porting your iOS app using the tools provided by Microsoft?

    Otherwise, you’ve lost a customer.

    Like

    1. Hey Ken. Unfortunately Hey You doesn’t support Windows and we don’t have any short term plans to change this. We’re really sorry for the inconvenience here. eCoffeeCard will stay up and running for the month of May so you should definitely have time to redeem any free coffees that you have on the app.

      Like

      1. You don’t have any plans to support your Windows customers, even though you now see that you have quite a few?

        Despite the fact it’s so easy to migrate your iOS app to Universal Windows app that runs on phones, tablets, notebooks and PCs.

        Sounds like a great business model! Congratulations.

        You’ve lost me and my partner.

        Like

      2. Hello Ken,

        Thank you for taking the time to reach out.
        Apologise, we don’t currently support Windows devices for eCoffeeCard migration. I will forward your feedback to the team. Apologise again.

        Please let us know if we can be of further assistance.
        Kind regards,

        Like

    2. Hello Ken,

      Thank you for taking the time to reach out.
      Apologise, we don’t currently support Windows devices for eCoffeeCard migration.

      Please let us know if we can be of further assistance.
      Kind regards,

      Like

    1. It’s even easier for you because you won’t have to download a new app! At the moment you don’t need to do anything. In a few weeks’ time we will send you a code. When you receive the code, enter it into the ‘Redeem Code’ section on the Hey You app and your eCoffeeCard loyalty points will automatically move across.

      Like

  2. Will we be required to register some kind of payment details for the upfront orders, such as credit card? Or would there be an option to pay as usual – over the counter?

    Like

    1. No, you won’t need to add any payment details. In a few weeks we will send you a code via email. When you get the code, download Hey You and enter the code on sign up. If you already have Hey You, enter the code in the ‘Redeem Code’ section of the app. This will ensure that all of your loyalty points transfer across. There will be a scan button on the home screen of Hey You, which you will use in the same way you scan for loyalty in eCoffeeCard at the moment.

      Like

    1. Hey Scott. Unfortunately Hey You doesn’t support Windows and we don’t have any short term plans to change this. We’re really sorry for the inconvenience here. eCoffeeCard will stay up and running for the month of May so you should definitely have time to redeem any free coffees that you have on the app.

      Like

  3. I just went into the Windows Phone store to download the Hey You app for Windows Phone 8, but it’s not there (but there is already a Hey You app, but not one linked to you).
    Will it be in the store before you make the switch?

    Like

    1. Hey Ray. Unfortunately Hey You doesn’t support Windows and we don’t have any short term plans to change this. We’re really sorry for the inconvenience here. eCoffeeCard will stay up and running for the month of May so you should definitely have time to redeem any free coffees that you have on the app.

      Like

  4. Am I right by assuming that the windows phone version of eCoffeeCard is going to be depreciated? What is the migration path forward for windows phone users as there is no windows10 version of the Hey You app?
    Cheers.

    Like

    1. Hey Hamish. Unfortunately Hey You doesn’t support Windows and we don’t have any short term plans to change this. It’s a shame because it seems that we have a lot of Windows users on eCoffeeCard. We’re really sorry for the inconvenience here. eCoffeeCard will stay up and running for the month of May so you should definitely have time to redeem any free coffees that you have on the app.

      Like

      1. so you know there are a lot of Windows Phone users (and most of the comments above are from them) so why don’t you pull your finger out and start supporting it !

        Like

      2. Hello there,

        Thank you for taking the time to reach out.
        Apologise, we don’t currently support Windows devices for eCoffeeCard migration.

        Please let us know if we can be of further assistance.
        Kind regards,

        Like

      3. I really don’t understand this. You acknowledge that there seems to be a lot of Windows users, but you have no plans to write an app for us.
        What will happen when I start telling cafes that I’m not buying coffee from them anymore coz the place down the road does a better rewards thing now that I can’t use “hey you”. Will that help you change your minds at all?

        Like

    2. Suggest you get to work urgently on a Windows app. Many large organisations are moving entirely to Windows mobility platforms. The coffee shop I use has a large percentage of its clients from such organisations. This would apply to vendors who have taken up foyers of large buildings. Get to work Heyyou….

      Like

      1. Hello David,

        Thank you for taking the time to reach out.
        Apologise, we don’t currently support Windows devices for eCoffeeCard migration.

        Please let us know if we can be of further assistance.
        Kind regards,

        Like

  5. Hi. I see from other questions, that as a Windows Phone user I’m going to be left stranded at the end of May. This is disappointing and will be a factor in decision making around Hey You in the future. I won’t be supporting you at all either.

    Like

    1. Hello Paul,

      Thank you for taking the time to reach out.
      Apologise, we don’t currently support Windows devices for eCoffeeCard migration. I will forward your feedback to the team.

      Please let us know if we can be of further assistance.
      Kind regards,

      Like

    2. Hello Paul,

      Thank you for taking the time to reach out.
      Apologise, we don’t currently support Windows devices for eCoffeeCard migration. I will pass your feedback to the team.

      Please let us know if we can be of further assistance.
      Kind regards,

      Like

    1. Hello there,

      Thank you for taking the time to reach out.
      Apologise, we don’t currently support Windows devices for eCoffeeCard migration.

      Please let us know if we can be of further assistance.
      Kind regards,

      Like

    2. Hello there,

      Thank you for taking the time to reach out.
      Apologise, we don’t currently support Windows devices for eCoffeeCard migration. I will pass your feedback to the team.

      Please let us know if we can be of further assistance.
      Kind regards,

      Like

    1. Hello Seth,

      Thanks for the call earlier and sorry for the delay here.
      Apologise, the Hey You app is currently available in Australia.

      Please let us know if we can be of further assistance.
      Kind regards,

      Like

  6. Hi team,
    I love eCoffeeCard but I can’t find a version of Hey You in the Windows Store. I’m on Windows 10, is it on Windows Phone 8 and I’ve missed it or something?

    Like

    1. Hello Luke,

      Thank you for taking the time to reach out.
      Apologise, we don’t currently support Windows devices for eCoffeeCard migration.

      Please let us know if we can be of further assistance.
      Kind regards,

      Like

    2. Hello Luke,

      Thank you for taking the time to reach out.
      Apologise, we don’t currently support Windows devices for eCoffeeCard migration. I will pass your feedback to the team.

      Please let us know if we can be of further assistance.
      Kind regards,

      Like

    1. Hello Jimmy,

      Thank you for taking the time to reach out.
      Apologise, we don’t currently support Windows devices for eCoffeeCard migration.

      Please let us know if we can be of further assistance.
      Kind regards,

      Like

    2. Hello Jimmy,

      Thank you for taking the time to reach out.
      Apologise, we don’t currently support Windows devices for eCoffeeCard migration. I will pass your feedback to the team.

      Please let us know if we can be of further assistance.
      Kind regards,

      Like

    1. Hello David,

      Thank you for taking the time to reach out.
      Apologise, we don’t currently support Windows devices for eCoffeeCard migration.

      Please let us know if we can be of further assistance.
      Kind regards,

      Like

  7. I use eCoffeeCard all the time, but with my Windows Mobile. With no app this means Ill have to swap to beat the Q.
    Like the others above – can you please build this app!!

    Like

    1. Hello David,

      Thank you for taking the time to reach out.
      Apologise, we don’t currently support Windows devices for eCoffeeCard migration.

      Please let us know if we can be of further assistance.
      Kind regards,

      Like

    2. Hello David,

      Thank you for taking the time to reach out.
      Apologise, we don’t currently support Windows devices for eCoffeeCard migration. I will pass your feedback to the team.

      Please let us know if we can be of further assistance.
      Kind regards,

      Like

  8. I understand that loyalty points will be transferred from eCoffeeCard to Hey You accounts, but what about unredeemed free coffees; do they get transferred over as well?

    And will migrated eCoffeeCard users still get free coffees on their birthday? That was a nice feature. 🙂

    Like

    1. Hello Sarajaki,

      Appreciate you taking the time to get in touch with us.
      You will need to create an account with Hey You. Once done with the registration, you can enter the code by going to Menu > Redeem Code.

      Also, you can find your loyalty stamps and unredeemed free coffees by going to Menu > Loyalty Cards > Scanned. I will forward the team regarding the free coffees on birthday feature.

      Please let us know if we can be of further assistance.
      Kind regards,

      Like

  9. Hi I have being trying to register on the app and it is not working the dials for sex and birthday do not scroll. How can I register so I do not loose my free coffees which I have acquired.

    Like

    1. Hello Alexandra,

      Appreciate you taking the time to get in touch with us.
      You will need to create an account with Hey You. Once done with the registration, you can enter the code by going to Menu > Redeem Code.

      Also, you can find your loyalty stamps by going to Menu > Loyalty Cards > Scanned.

      Please let us know if we can be of further assistance.
      Kind regards,

      Like

    2. Hello Alexandra,

      Appreciate you taking the time to get in touch with us.
      You will need to create an account with Hey You. Once done with the registration, you can enter the code by going to Menu > Redeem Code.

      Also, you can find your loyalty stamps by going to Menu > Loyalty Cards > Scanned.

      Please let us know if we can be of further assistance.
      Kind regards,

      Like

  10. The hey you app isn’t available on the uk App Store (iPhone). Can this be updated? As the current ecoffee app, that we have all been using for many years, is globally available…thanks

    Like

  11. Unlike the ecoffeecard app that we’ve been using for years, the new “hey you” app does not appear in the uk store. Please can you make this global?

    Like

  12. Ben getting the message for weeks now and trying to confirm I’m registered using my ecoffee card but it keeps telling me my passwords or user don’t match ???????

    Can you confirm I’ll be able to transition when you release please?

    Like

    1. Hello there,

      Appreciate you taking the time to get in touch with us.
      You will need to create an account with Hey You. Once done with the registration, you can enter the code by going to Menu > Redeem Code.

      Also, you can find your loyalty stamps by going to Menu > Loyalty Cards > Scanned.

      Please let us know if we can be of further assistance.
      Kind regards,

      Like

  13. Pretty much sucks. This is the most reliable and useful app I have and now you want to saddle me with a bunch of things I don’t want or need. Seems like the only winner here is you and your advertisers. Not happy Jan.

    Like

    1. Hello Dave,

      Thanks for your feedback. We appreciate the time you took to let us know.

      We have passed this on to the product team and will be sure to take it into account with upcoming changes.

      Have a nice day and thanks for taking the time to reach out.

      Regards,

      Like

    1. Hey Matt,

      Appreciate you taking the time to get in touch with us.
      You will need to create an account with Hey You. Once done with the registration, you can enter the code by going to Menu > Redeem Code.

      Also, you can find your loyalty stamps by going to Menu > Loyalty Cards > Scanned.

      Please let us know if we can be of further assistance.
      Kind regards,

      Like

  14. Hey team. I’m confused.. I’m an existing eCoffee card user with a registered account (not anonymous). I keep getting a prompt in the eCoffe card app to create an account to make sure that my cards get transferred.

    Is it saying that it doesn’t recognise my eCoffee card account – or is it asking me to set up a new hey you account (with the same account credentials?)

    Like

    1. Hello Jonathan,

      Appreciate you taking the time to get in touch with us.
      You have successfully transferred your eCoffeeCard stamps to the Hey You app. You can find your loyalty cards by going to Menu > Loyalty Cards > Scanned.

      Please let us know if we can be of further assistance.
      Kind regards,

      Like

  15. Are you kidding? Hey You is Mac based only… WTF? I have been a loyal supporter of your since day 1. I have convinced many many coffee shops to install e Coffee card and bought you a LOT of business. And now your just going to cut me off? No recourse whatsoever? You suck crusty digs balls….

    Like

    1. Hello Dave,

      Sorry for the delay here and thanks for reaching out to us!
      The eCoffeeCard migration is only available in Android and iOS app. Appreciate all your efforts from day one. I hope you continue to support the app.

      Please let us know if we can be of further assistance.
      Kind regards,

      Like

    1. Hello Lewis,

      Appreciate you taking the time to get in touch with us.
      You have successfully transferred your eCoffeeCard stamps to the Hey You app. You can find your loyalty cards by going to Menu > Loyalty Cards > Scanned.

      Please let us know if we can be of further assistance.
      Kind regards,

      Like

  16. This will be the third time I’ve written this reply. Comments seem to be broken?

    The new app, unlike the ecoffee card app, is not available on the uk store. Please make global, as I’m sure there will be many in this particular situation.

    Like

  17. I’ve just seen this information today an I have 56, yes 56 free coffees to redeem, but have a Windows 10 Phone, what are my options?

    Like

    1. Hello John,

      Thank you for taking the time to reach out.
      Apologise, we don’t currently support Windows devices for eCoffeeCard migration.

      Please let us know if we can be of further assistance.
      Kind regards,

      Like

  18. My ecoffecard app keeps telling me I have to change and the emails I’ve received tell me I don’t have to do anything yet. I’ve downloaded the HeyYou app cause doesn’t ecoffecard finish like, tomorrow? Do I just join HeyYou as a new member? How do my current coffees get transferred?Also my local cafe doesn’t come up in the HeyYou options — what do I do?

    Like

    1. Hello Karen,

      Appreciate you taking the time to get in touch with us.
      You will need to create an account with Hey You. Once done with the registration, you can enter the code by going to Menu > Redeem Code.

      Also, you can find your loyalty stamps by going to Menu > Loyalty Cards > Scanned.

      Please let us know if we can be of further assistance.
      Kind regards,

      Like

  19. It’s clear why I have to change but not how. The message when I use eCoffeeCard tells me I have to create a new account, but the link in the message takes me to why, not how. I will create a new account as soon as I know how to do so.

    Like

    1. Hello Cid,

      Appreciate you taking the time to get in touch with us.
      You will need to create an account with Hey You. Once done with the registration, you can enter the code by going to Menu > Redeem Code.

      Also, you can find your loyalty stamps by going to Menu > Loyalty Cards > Scanned.

      Please let us know if we can be of further assistance.
      Kind regards,

      Like

    1. Hello Karen,

      Appreciate you taking the time to get in touch with us.
      You have successfully transferred your eCoffeeCard stamps to the Hey You app. You can find your loyalty cards by going to Menu > Loyalty Cards > Scanned.

      Please let us know if we can be of further assistance.
      Kind regards,

      Like

  20. Hi, I have both apps and recall seeing an email from ecoffeecard, however, I can’t find it anywhere. Who can I contact to move my loyalty points across to Hey You?

    Like

    1. Hi Anuraag,

      Appreciate you taking the time to get in touch with us.

      Is it possible for you to enter the code once again? You can do this by going to Menu > Redeem Code.

      Also, you can find your loyalty stamps by going to Menu > Loyalty Cards > Scanned.

      Please let us know if we can be of further assistance.
      Kind regards,

      Like

    1. Hello John,

      Appreciate you taking the time to get in touch with us.
      You have successfully transferred your eCoffeeCard stamps to the Hey You app. You can find your loyalty cards by going to Menu > Loyalty Cards > Scanned.

      Please let us know if we can be of further assistance.
      Kind regards,

      Like

  21. When is the change going to happen? It’s been over a month since the announcement, and your announcement indicated that users would be contacted in a few weeks.

    Like

    1. Hello Cidney,

      Appreciate you taking the time to get in touch with us.
      You will need to create an account with Hey You. Once done with the registration, you can enter the code by going to Menu > Redeem Code.

      Also, you can find your loyalty stamps by going to Menu > Loyalty Cards > Scanned.

      Please let us know if we can be of further assistance.
      Kind regards,

      Like

  22. Hi, my eCoffee card no longer works. I have not been sent an email, nor a referral code. How can I sign up to the new Hey You app? I am registered, and was so even before the switch was announced.

    Like

    1. Hello Hilton,

      Appreciate you taking the time to get in touch with us.
      You have successfully transferred your eCoffeeCard stamps to the Hey You app. You can find your loyalty cards by going to Menu > Loyalty Cards > Scanned.

      Please let us know if we can be of further assistance.
      Kind regards,

      Like

    1. Hello Robert,

      Appreciate you taking the time to get in touch with us.
      You will need to create an account with Hey You. Once done with the registration, you can enter the code by going to Menu > Redeem Code.

      Also, you can find your loyalty stamps by going to Menu > Loyalty Cards > Scanned.

      Please let us know if we can be of further assistance.
      Kind regards,

      Like

    1. Hi Mel,

      Appreciate you taking the time to get in touch with us.
      You will need to create an account with Hey You. Once done with the registration, you can enter the code by going to Menu > Redeem Code.

      Also, you can find your loyalty stamps by going to Menu > Loyalty Cards > Scanned.

      Please let us know if we can be of further assistance.
      Kind regards,

      Like

    1. Hello Jane,

      Appreciate you taking the time to get in touch with us.
      You have successfully transferred your eCoffeeCard stamps to the Hey You app. You can find your loyalty cards by going to Menu > Loyalty Cards > Scanned.

      Please let us know if we can be of further assistance.
      Kind regards,

      Like

    1. Hello Tom,

      Thanks for reaching out and sorry for the delay here.
      You have successfully transferred your eCoffeeCard stamps to the Hey You app. You can find your loyalty cards by going to Menu > Loyalty Cards > Scanned.

      Please let us know if we can be of further assistance.
      Kind regards,

      Like

    1. Hello Mark,

      Appreciate you taking the time to get in touch with us.
      You have successfully transferred your eCoffeeCard stamps to the Hey You app. You can find your loyalty cards by going to Menu > Loyalty Cards > Scanned.

      Please let us know if we can be of further assistance.
      Kind regards,

      Like

    1. Hello Kelly,

      Appreciate you taking the time to get in touch with us.
      You have successfully transferred your eCoffeeCard stamps to the Hey You app. You can find your loyalty cards by going to Menu > Loyalty Cards > Scanned.

      Please let us know if we can be of further assistance.
      Kind regards,

      Like

    1. Hi JC,

      Appreciate you taking the time to get in touch with us.
      You have successfully transferred your eCoffeeCard stamps to the Hey You app. You can find your loyalty cards by going to Menu > Loyalty Cards > Scanned.

      Please let us know if we can be of further assistance.
      Kind regards,

      Like

    2. Hello there,

      Appreciate you taking the time to get in touch with us.
      You will need to create an account with Hey You. Once done with the registration, you can enter the code by going to Menu > Redeem Code.

      Also, you can find your loyalty stamps by going to Menu > Loyalty Cards > Scanned.

      Please let us know if we can be of further assistance.
      Kind regards,

      Like

  23. I’m now getting a warning about a change in 2 days, but the last email from you (on 5th May) said

    “in a few weeks we will email instructions telling you how to migrate your account to Hey You. ”

    I haven’t got that email with instructions yet.

    Like

    1. Hi Robert,

      Appreciate you taking the time to get in touch with us.
      You will need to create an account with Hey You. Once done with the registration, you can enter the code by going to Menu > Redeem Code.

      Also, you can find your loyalty stamps by going to Menu > Loyalty Cards > Scanned.

      Please let us know if we can be of further assistance.
      Kind regards,

      Like

    2. Hello Robert,

      Appreciate you taking the time to get in touch with us.
      You will need to create an account with Hey You. Once done with the registration, you can enter the code by going to Menu > Redeem Code.

      Also, you can find your loyalty stamps by going to Menu > Loyalty Cards > Scanned.

      Please let us know if we can be of further assistance.
      Kind regards,

      Like

  24. I see the coffee card expires today so, not having received the promised email (you don’t need to do anything) have now downloaded hey you manually. How do I migrate my coffee credits from the old app to the new one?

    Like

    1. Hello Lucy,

      Appreciate you taking the time to get in touch with us.
      You will need to create an account with Hey You. Once done with the registration, you can enter the code by going to Menu > Redeem Code.

      Also, you can find your loyalty stamps by going to Menu > Loyalty Cards > Scanned.

      Please let us know if we can be of further assistance.
      Kind regards,

      Like

    2. Hello Lucy,

      Appreciate you taking the time to get in touch with us.
      You will need to create an account with Hey You. Once done with the registration, you can enter the code by going to Menu > Redeem Code.

      Also, you can find your loyalty stamps by going to Menu > Loyalty Cards > Scanned.

      Please let us know if we can be of further assistance.
      Kind regards,

      Like

    3. Hello Lucy,

      Appreciate you taking the time to get in touch with us.
      You will need to create an account with Hey You. Once done with the registration, you can enter the code by going to Menu > Redeem Code.

      Also, you can find your loyalty stamps by going to Menu > Loyalty Cards > Scanned.

      Please let us know if we can be of further assistance.
      Kind regards,

      Like

  25. Dear people who alienate Windows phone users,

    Are you serious???

    I joined eCoffee with my Windows phone – great experience, worked just fine. Now you change horses mid-stream and drop the Windows phone?

    Well, my nearest coffee house won’t be happy when I – and all of my friends with Windows phones – go to a different coffee shop with an app that DOES cater for EVERYONE.

    Like

    1. Hello Colin,

      Thank you for taking the time to reach out.
      Apologise, we don’t currently support Windows devices for eCoffeeCard migration. I will forward your feedback to the team.

      Please let us know if we can be of further assistance.
      Kind regards,

      Like

    2. Hello Colin,

      Thank you for taking the time to reach out.
      Apologise, we don’t currently support Windows devices for eCoffeeCard migration. I will forward your feedback to the team. Apologise again for the inconvenience.

      Please let us know if we can be of further assistance.
      Kind regards,

      Like

    1. Hello there,

      Appreciate you taking the time to get in touch with us.

      Can you possibly check your spam folder?
      Also, you will need to create an account with Hey You. Once done with the registration, you can enter the code by going to Menu > Redeem Code. You can find your loyalty stamps by going to Menu > Loyalty Cards > Scanned.

      Please let us know if we can be of further assistance.
      Kind regards,

      Like

    2. Hello there,

      Appreciate you taking the time to get in touch with us.

      Is it possible for you to enter the code once again? You can do this by going to Menu > Redeem Code.

      Also, you can find your loyalty stamps by going to Menu > Loyalty Cards > Scanned.

      Please let us know if we can be of further assistance.
      Kind regards,

      Like

  26. Hey You,

    Nice one with no Windows app and no intention of producing one.

    So – goodbye from me and a whole bunch of other people. And enjoy losing a third of your original customer base!

    Colin

    Like

    1. Hi Colin,

      Thank you for taking the time to reach out.
      Apologise, we don’t currently support Windows devices for eCoffeeCard migration. I will forward your feedback to the team.

      Please let us know if we can be of further assistance.
      Kind regards,

      Like

    1. Hello Robert,

      Thanks for reaching out.
      Is it possible for you to check your spam folder?

      You will need to create an account with Hey You. Once done with the registration, you can enter the code by going to Menu > Redeem Code.
      Also, you can find your loyalty stamps by going to Menu > Loyalty Cards > Scanned.

      Please let us know if we can be of further assistance.
      Kind regards,

      Like

  27. Is the Apple app called “Hey You Beat the Q”? I can’t see that full name mentioned anywhere on your page but I cant find an app called just “Hey You” . It would be good if you could post a picture of the app icon when discussing Hey You app.

    Like

    1. Hey Gayle,

      Thanks for your feedback. We appreciate the time you took to let us know.

      We have passed this on to the product team and will be sure to take it into account with upcoming changes.

      Have a nice day and thanks for taking the time to reach out.

      Regards,

      Like

  28. I’ve successfully downloaded the app and the code was accepted. I’ve gone into my loyalty cards and find the two local coffee shops I did use Ecoffee card for have not renewed with Yey You. . Does that mean I’ve lost my free coffees owning to me now?

    Like

    1. Hello Gayle,

      Appreciate you taking the time to get in touch with us.
      You have successfully transferred your eCoffeeCard stamps to the Hey You app. You can find your loyalty cards by going to Menu > Loyalty Cards > Scanned.

      Please let us know if we can be of further assistance.
      Kind regards,

      Like

    2. Hello Gayle,

      Appreciate you taking the time to get in touch with us.
      You have successfully transferred your eCoffeeCard stamps to the Hey You app. You can find your loyalty cards by going to Menu > Loyalty Cards > Scanned.

      Please let us know if we can be of further assistance.
      Kind regards,

      Like

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